1. Introduction

The Wellbeing Solutions Group comprises Allied Health Australia, Pinnacle Rehab, Centre for Corporate Health, Resilia, the Resilience Box, Peak Psyc and Pondr (“The Group, we, our”).

  • Allied Health Australia and Pinnacle Rehab are located at head office, Level 4, 39-41 Chandos St, St Leonards, NSW, 2065 whereas
  • Centre for Corporate Health, Resilia, The Resilience Box, Peak Psych, and Pondr Psychology are located at Level 10, 117 Clarence St, Sydney, 2000, NSW.

2. Scope

This policy is applicable to all departments and users of the Group to satisfy Wellbeing Solutions Group quality objectives and strategic direction.

3. Policy Statement

At The Group, we are committed to deliver high-quality workplace rehabilitation, return-to-work solutions and psychological health services that support the sustainable recovery, return to work, and injury prevention for our clients. We strive to exceed client expectations by ensuring that our services are ethical, timely, evidence-based, and outcome-focused.

We are dedicated to:

  • Leadership: Demonstrate accountability at all levels by fostering a culture of care, professionalism, and continuous improvement
  • Regulatory Compliance: Meet all legislative, regulatory, and contractual obligations
  • Customer Focus: Partner with clients to understand their needs and consistently deliver tailored, evidence-based solutions that meet or exceed expectations
  • Evidence-Based Decision Making: Use data, research, and client insights to inform decisions and improve effectiveness
  • Service Quality: Continue to monitor and improve quality metrics in relation to service requirements
  • Engagement of People: Value the expertise of our teams, encouraging collaboration, innovation, and professional development to strengthen service quality
  • Process Approach: Apply structured, efficient, and consistent processes to ensure reliability, safety, and measurable outcomes
  • Data Security: Maintain cyber security and compliance in accordance with ISO:27001 certification
  • Improvement: Commit to ongoing evaluation, feedback, and innovation to enhance service delivery and organisational resilience

4. Commitment and Communication

This Quality Policy is communicated to all employees and made available to relevant stakeholders upon request. It is reviewed annually to ensure it remains relevant and aligned with our strategic direction and quality objectives.

Reviewed: 3 September 2025