Pinnacle Rehab is committed to protecting your
privacy. In accordance with the amendments to the Privacy Act 1988
which came into effect on 21 December 2001, we comply with the
National Privacy Principles set out in the Act. This policy
outlines how to manage privacy protection of your personal
What personal information do we collect and why do we need
To enable us to fulfil our responsibilities as an Accredited
Workplace Rehabilitation Provider within the NSW Workers
Compensation Regulatory Framework, we need to collect personal
information from you. We will collect information for the purpose
of providing Workplace Rehabilitation services to you to facilitate
your return to work.
How do we collect your personal information?
We collect the information in person, in writing, by telephone
and by email.
We will also review historical information regarding your
medical condition and current status in regards to return to work,
provided by the stakeholders involved in managing your return to
work. We will keep this information against our file.
Wherever practicable, we will ask you for the information.
However, we may need to contact others such as your employer, your
insurer and treating professionals.
Where there is an interpreter involved we will obtain
information from you via your interpreter when providing
Who will see or have access to your personal information?
Unless we are required to provide your personal information to
others by law, by court order or to investigate suspected fraud or
other unlawful activity, your information will only be seen or used
by persons working in, or for Pinnacle Rehab and your insurer,
employer and treating professionals and solicitors.
Our information systems and files are kept secured from
unauthorised access and our staff and contracted agents and service
providers have been informed of the importance we place on
protecting your privacy and their role in helping us to do
What if I want to check what personal information you hold
Subject to any legal restrictions, we would be happy to advise
you of personal information we hold about you if you request this.
There may be some cost to you in providing this information if your
request is complex or requires detailed searching of our
If you believe there are errors in our records about you, please
let us know and we will be happy to investigate and correct any
if you have any concerns over the privacy protection of the
information you have given to us or that we have collected from
others, please contact Pinnacle Rehab on (02) 8424